Im has worked on various North Korea-related issues since 2003. She currently works as an operations manager with World Vision North Korea, where she helps to provide safe drinking water and supplementary meals to children. In 2008 and 2009, she was posted in Pyongyang to help implement a USAID-funded emergency food assistance project. Her experience with the DPRK also includes conducting academic research, coordinating a Track-II conference and participating in the New York Philharmonic’s 2007 performance in Pyongyang as a tour manager.